€9 / month
Neighbourhood mesh and automated resolution. No accompanied troubleshooting minutes are included.
A connection.
And a conversation.
Your network plan and a person's time are different parts of the service.
€19 / month
The same network, with twenty minutes of accompanied troubleshooting per month. A named Presence Associate can listen while automated support checks the connection.
€26 / month
One physical handset, installed through Copperline. No accompanied troubleshooting allowance is included. Installation details require a separate address review.
What twenty minutes covers.
- Describe what happened, in your own words.
- Let automated support run the agreed connection checks.
- Ask the associate to remain while you try the result.
- End the conversation, or agree a separate next step.
The associate cannot reset someone else's account, disclose another household's records or change a network diagnosis. A longer pause from Pondera is not additional human time.
The monthly allowance is not a promise that a named associate is available immediately. Lunch coverage is reduced 12:00–14:00 CET in the 11 October notice. Check Switchboard before arranging a window.
You can stop before the answer.
A support note describes a conversation. It does not grant access to your household, and it need not include a password or identity document. The technical result may arrive before you finish explaining.